Motor Match Bolton
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- Based on 22 verified purchases in the last 3 months
Motor Match Bolton Verified Purchases
Total Active Purchases:
112
(Verified: 112)
Motor Match provided excellent service. I felt reassured that I was being looked after and my purchase of a new car went smoothly.
My experience at Motor Match Bolton was memorable because great communication
Motor Match Bolton were fantastic because great sales team, and very helpful
I did recently purchased a Mercedes-Benz E Class 2.0 E220d auto from Motor Match Bolton. however I have not yet taken delivery of the car.
I viewed and test drove the car on14th February. Everything was fine with the car except for the add blue light being on. I was told this was because the ad blue tank just needed filling. I was happy with is and duly placed an order for the car and agreed to pick it up on 1st March.
I subsequently had a call from the salesman to say it had a new MOT and everything was in order. So, as agreed , I paid the balance due, arrange insurance and made travel arrangements to pick it up on 1st March.
On Friday 27th February I had a call from the salesman to say the car would not be ready as it needed a new ad blue tank. I was told that the part had been ordered but not yet been delivered and it would be a least a 5 hour job to fit it.
On Monday 2nd of March I had a further call from the sales manager informing me that the required part was on back order and they could not tell me when it would be receive or when car would be ready. I was offer a £100 compensation for the delay.
As of toady, 4th March, I have had not further updates.
I am obviously not happy with the situation as I feel Motor Match Bolton had had plenty of time to diagnose and rectify the problem between when I order the car and I when I was due to pick it up. I am, however, grateful that they did discover the problem before delivery and are now endeavouring to rectify it.
In view of the above I cannot give Motor Match Bolton either a totally negative ot totally positive rating. Likewise, until I have taken delivery of the car with the problem is fully rectified, I cannot say wether I would be prepared to recommend them.
Good Afternoon John , Thank you for your review . I understand that the dealership has made contact with you to update you they have now completed the repair and apologised for for the delay due to the part being on back order . They have confrimed that you have now arranged a handover date to collect you new vehicle. Thank you so much for your business . Sharon - Swansway Motor Group
I’d recommend Motor Match Bolton to anyone because the team were friendly, honest, and made the whole car-buying process simple and stress-free.
Hello Mir, thank you for the 5 star review!
Motor Match Bolton staff were good because they were informative and welcoming. Sam was really helpful and was quick to reply to calls and messages.
Contact
Location
Hours
Closed
Thursday
8:30am - 6:30pm
Friday
8:30am - 6:30pm
Saturday
9:00am - 5:00pm
Sunday
11:00am - 5:00pm
Monday
8:30am - 6:30pm
Tuesday
8:30am - 6:30pm
Wednesday
8:30am - 6:30pm
